To deliver "best shore" customer contact services and business process outsourcing by aggregating the very best people, processes, and technology.
Partnerships
FAB Infosolutions knows the best way to approach the Client's needs is to work as a team. At FAB Infosolutions, you have direct access to the individuals working in your account, with no need to go through layers.
To ensure this, FAB Infosolutions Team Members are immersed in our Client's culture from the point of selection, through initial training, and ongoing coaching and development; ultimately this allows us to exceed the Client's "Best Practices"
Fast turnaround of your project
Cost effective, value driven pricing
Cost savings and revenue increase
A dedicated team that is focused on project management
A Customer Engagement team to service our customers 24 hours a day
Significant improvement in the quality and productivity of your business
TRAINING & RECRUITMENT
We follow a unique approach to Manpower Selection and Development. Computer aided techniques and ‘Kaizan Approach’ to training, used by us, coupled with lateral and vertical placement not only decreases the attrition rate but also enhances employee productivity.
PROCESS & SYSTEMS
We appreciate the fact that, clear and documented systems and established processes (Standard Operation Procedures) in line of ISO 9000 norms are the only way any organization can deliver Qualitative and Repetitive Performance Standards. We have a legacy of service level delivery matching international standards.
STATE OF ART TECHNOLOGY
Our IT infrastructure is comparable with the best in the Industry organizations of our size. We continuously upgrade our systems.
MULTIPE SUBJECT MATTER EXPERTISE
We have experts with diversified Contact Center experience
Mortgage Processing
Title Processing
Inbound and Outbound Services
Web Chat and Email fulfillment
QUALITY ASSURANCE
FAB Infosolutions offers an innovative and proprietary approach to quality assurance:.
100% of calls are recorded digitally
Voice recordings, chat and email transcripts are reviewed overnight with performance quality opportunities prepared for next day pre-shift coaching
Team Leaders perform a minimum of 3 monitoring sessions per Team Member per week
Team Members have electronic access to audited performance the next day
FLEXIBILITY
24/7 capabilities
Multiple Business Association Mode
Flexible\Staggered Pricing Model
PROOF OF CONCEPT TRIALS
A proof of concept is realization of a certain method or idea(s) to demonstrate its feasibility, or a demonstration in principle, whose purpose is to verify that some concept or theory is probably capable of being useful. A proof of concept of an idea is usually considered a milestone on the way to a fully functioning prototype.
