THE COMPETITIVE EDGE
Why choose FAB Infosolutions as a partner –
•Training & Recruitment –We follow a unique approach to Manpower Selection and Development. Computer aided techniques and ‘Kaizan Approach’ to training, used by us, coupled with lateral and vertical placement not only decreases the attrition rate but also enhances employee productivity.
•Process& Systems -We appreciate the fact that, clear and documented systems and established processes (Standard Operation Procedures) in line of ISO 9000 norms are the only way any organization can deliver Qualitative and Repetitive Performance Standards. We have a legacy of service level delivery matching international standards.
•State of Art Technology –Our IT infrastructure is comparable with the best in the Industry organizations of our size. We continuously upgrade our systems.
We have experts with diversified Contact Center experience
- Inbound and Outbound Services
- Web Chat and Email fulfilment
Quality Assurance
FAB Infosolutions offers an innovative and proprietary approach to quality assurance:
- 100% of calls are digitally recorded
- Voice recordings, chat and email transcripts are reviewed overnight with performance quality opportunities prepared for next day pre-shift coaching
- Team Leaders perform a minimum of 3 monitoring sessions per Team Member per week
- Team Members have electronic access to audited performance the next day
Customized Reporting
- Voice, chat and email performance in standalone and cumulative formats
- Key metrics including contacts per time period, average time-to-resolution, status of open tickets and ticket closure rates
- User information such as preferences, satisfaction, improvement opportunities and customer data
Technology
- Dedicated Technology and Application Development Staff
- Fully Redundant Environments
- Alternate Telecom and Data Routing
- Full Backup and Recovery Systems
- Software Based Logical platforms enabling change of process and call flow "on-the-fly"
Flexibility
Proof of concept trials
A proof of concept is realization of a certain method or idea(s) to demonstrate its feasibility, or a demonstration in principle, whose purpose is to verify that some concept or theory is probably capable of being useful. A proof of concept of an idea is usually considered a milestone on the way to a fully functioning prototype.
Our Mission
To deliver "best shore" customer contact services and business process outsourcing by aggregating the very best people, processes, and technology.
Partnerships
-
FAB Infosolutions knows the best way to approach the Client's needs is to work as a team. At FAB Infosolutions, you have direct access to the individuals working in your account, with no need to go through layers.
-
To ensure this, FAB Infosolutions Team Members are immersed in our Client's culture from the point of selection, through initial training, and ongoing coaching and development; ultimately this allows us to exceed the Client's "Best Practices" requirements. The following is how we accomplish this.
- Fast turnaround of your project
- Cost effective, value driven pricing
- Cost savings and revenue increase
- A dedicated team that is focused on project management
- A Customer Engagement team to service our customers 24 hours a day
- Significant improvement in the quality and productivity of your business
|
